Refund policy

Returns & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it:

  • Merchandise (Apparel/Goods): Unworn or unused, with tags, and in its original packaging.

  • Coffee Products: To ensure safety and quality, coffee is considered a perishable good. We only accept returns on coffee if the bag is unopened, heat-seal intact, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Start a Return

To start a return, you can contact us at clint@teamnightshift.com. Please note that returns will need to be sent to the following address:

Watchman Media Group LLC Attn: NIGHT SHIFT Returns

7901 4th St N, Ste 300

St. Petersburg, FL 33702

United States

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us immediately at clint@teamnightshift.com if the item is defective, damaged, or if you receive the wrong item (e.g., you ordered Whole Bean but received Ground), so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as:

  • Opened Coffee: For health and safety reasons, we cannot accept returns on opened bags of coffee.

  • Custom Products: Special orders or personalized items.

  • Sale Items & Gift Cards: Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. The item must be in the same condition that you received it (unopened for coffee products, unworn/unused for merchandise).

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.


 

If more than 15 business days have passed since we’ve approved your return, please contact us at clint@teamnightshift.com.